Returns & Exchanges
Returns and Exchanges
At reliefRX, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
30-Day Hassle-Free Returns
You may request a return within 30 days of delivery.
Returned items must:
1.Be in original condition
2.Include original packaging and accessories
3. Not show signs of misuse or intentional damage
We reserve the right to refuse returns that do not meet these conditions.
Defective or Damaged Products
If your item arrives damaged or experiences a manufacturing defect within 30 days:
- reliefRX covers return shipping costs
- No restocking fee
- Full refund or free replacement available
Please contact our Customer Support team at support@reliefrxcare.com with photos or a short video showing the issue to expedite processing.
Returns for Personal Reasons
If you wish to return an item for personal reasons (e.g., subjective willing, ordered the wrong item, human damaged, incorrect address input):
- No restocking fee
- Customer is responsible for return shipping costs
- Item must be unused and in original packaging
Once the returned item is received and inspected, a refund will be issued to the original payment method.
Returns After 30 Days
Returns requested after 30 days of delivery are not eligible for a refund.
For product issues beyond 30 days, please refer to our Warranty Policy or contact Customer Support at support@reliefrxcare.com for assistance.
Procedure to Place a Return or Exchange
1. To place a return or exchange, reach out to us at support@reliefrxcare.com. We will reply to you as soon as possible. If the request for a return or exchange does not comply with the terms above, we will not authorize the return or exchange. If you do not contact us first and you return the product without our express authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.
Please send the product back to us as required. To avoid any extra charges, please include all original packing materials, manuals, complimentary gifts, and accessories with the product.
Once your return or exchange is received, we will send you an email to notify you that we have received your returned item. We will also inspect the item and notify you if your request to return or exchange the item was ultimately approved or denied. This assessment will be done in reliefRX’s sole discretion based on the condition in which the item was received and any other terms of reliefRX’s policies. If everything checks out, we will send out your expected exchange of goods or refund within 3-5 business days. Please note: You will receive the refund in the original form of payment in approximately 5-7 business days.
If you have any questions or would like assistance with your return or exchange, please contact our customer service at support@reliefrxcare.com, and we will reply to you as soon as possible.
Late or Missing Refund
Refunds typically require days to process before they are posted on bank or credit card accounts. If you have not yet received your refund, please allow time for it to post and then call your bank or credit card company to check on its status. If the bank or credit card company cannot confirm that the refund is pending, please contact us at support@reliefrxcare.com. We will get back to you within 3-5 business days